Terms of service.

Last Updated: March 7, 2025

Welcome to Kelziah At Work! These Terms of Service ("Terms") govern your use of our website, services, and any interactions with Kelziah At Work ("we," "us," or "our"). By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Services Offered

Kelziah At Work provides computer repair and related services, including but not limited to:

  • Hardware repairs and upgrades

  • Software installation and troubleshooting

  • Virus and malware removal

  • Data recovery

  • Network setup and support

  • Other IT-related services

We reserve the right to modify or discontinue any service at any time without notice.

2. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information about your device(s) and issue(s).

  • Back up your data before submitting your device for repair. Kelziah At Work is not responsible for data loss.

  • Ensure you have the legal right to any software or hardware we are asked to repair or modify.

3. Payment and Pricing

  • Payment for labor is due upon completion of services unless otherwise agreed in writing.

  • Payment for parts is required prior to starting work. We will not order or install parts without upfront payment.

  • Prices are subject to change without notice.

  • Additional charges may apply for unforeseen complications or additional labor.

  • We accept [list payment methods, e.g., credit cards, cash, etc.].

  • New York State sales tax will be applied to all services and products as required by law.

4. Refund Policy

  • No refunds will be provided for non-returnable items, such as custom-ordered parts, software licenses, or labor already performed.

  • If you are dissatisfied with our services, please contact us immediately to resolve the issue. Refunds, if applicable, will be issued at our discretion.

5. Warranty

  • Kelziah At Work does not provide any warranty for repairs or services performed.

  • Any warranty coverage for parts or devices is provided solely by the manufacturer. You are responsible for contacting the manufacturer for warranty claims.

  • We are not responsible for any issues arising after the repair, including but not limited to hardware failures, software malfunctions, or data loss.

6. Liability

  • Kelziah At Work is not liable for any indirect, incidental, or consequential damages arising from our services.

  • Our liability is limited to the cost of the service provided.

  • Under New York State law, certain implied warranties may apply, but we disclaim all warranties to the fullest extent permitted by law.

7. Data Privacy

  • We respect your privacy and will handle your data in accordance with our [Privacy Policy].

  • While we take precautions to protect your data, we cannot guarantee absolute security. You are responsible for backing up your data.

  • New York State and City laws, including the New York Shield Act, may apply to the handling of personal data.

8. Limitation of Services

We reserve the right to refuse service for any reason, including but not limited to:

  • Devices that are unsafe to repair.

  • Devices that contain illegal or pirated software.

  • Customers who are abusive or disrespectful to our staff.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Kelziah At Work and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites. Use them at your own risk.

11. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles.

  • Any disputes arising from these Terms or your use of our services will be resolved exclusively in the courts of New York County, New York.

  • If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12. Changes to Terms

We may update these Terms at any time. The updated version will be posted on our website with the effective date. Your continued use of our services constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:
Kelziah At Work
contact@kelziah.com
{pending phone}
2054 Cruger Avenue, Bronx, NY 10462

Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.